Our returns policy is for 30 days after the date of delivery. If 30 days have passed from the date of delivery, unfortunately we cannot offer an exchange or refund.
In order to be eligible for an exchange or refund, the product must be unused, in it's original packaging and in the same condition when you received it. You must have proof of payment.
Refund or Exchange
We will provide either a full refund or an exchange for the same value in the following situations:
- Order does not arrive after 39 days
- Items are damaged or lost while in transit
- Items received are incorrect and not what was ordered
If certain orders did not fall on the conditions mentioned above, they are NOT entitled to any refund nor exchange.
What You Need To Do
Send an email to firstname.lastname@example.org with the following information:
- Your invoice number
- Photo of damage
- Request for an exchange or refund
We will assess the request and notify of the outcome you as soon as possible.