FAQ

Frequently Asked Questions:

WHEN IS MY ORDER SHIPPING

All items are subject to a processing period before they are shipped. - Most orders leave the warehouse within 3-5 business days of payment. - You will receive an email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)

Please allow up to 28 days delivery time as they may be shipping from other countries. Note that delivery times increase around holidays. Orders shipped to non-US countries might take longer. For some products, faster shipping may be available.

WHERE ARE MY ITEMS COMING FROM

Many of our specialty items are shipped from countries such as UK, China, Canada and Hong Kong. All custom print products are printed and shipped from US-based suppliers.

WHY DIDN’T I RECEIVE A TRACKING NUMBER

In some cases, in order to continue passing savings on to our customers, some of our products ship without a tracking number. However, your orders have a 100% delivery guarantee. Please see below for details

IS MY ORDER GUARANTEED?

So if for some reason you don’t receive your order within the time frame specified above, send us an email and we’ll issue either a refund or send a free replacement. If your tracking number shows that the order was delivered, but you claim to not have received it, we will offer a replacement (at our discretion, on a case by case basis).

WHY IS MY TRACKING NUMBER INVALID

When shipping items from international suppliers, it takes several days for the tracking numbers to show up as valid in the USPS website.

WILL MY ITEMS BE SENT IN ONE PACKAGE

Products might be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving your products. However, we are trying our best to combine shipments whenever possible. If you have any other questions, send us an email at orders@goodiesforyourpet.com and we will do our best to help you out.

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